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Last Updated: June 2026

Fg8 Privacy Policy — how we protect your personal information

Protecting every member's personal information is our top priority at fg8. Your name, address, mobile number, and financial details are all stored with strict security measures and are never shared with third parties without your consent.

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256-Bit SSL
Maximum encryption
No data selling
No Third Parties
10 categories
Detailed policy
Member Rights
Your Data, Your Control

Privacy Policy Highlights at a Glance

How FG8 Manages Your Information — A Summary

Data Collection Limits
fg8 only collects information that is directly necessary to operate the platform and provide services to members. Collecting unnecessary personal data is not something we do — this is a core principle of our policy.
Advanced Encryption
Every data transfer on your account is protected by 256-bit SSL encryption. Passwords are stored as hashes — not even FG8 staff can see your password.
Selling Your Data Is Strictly Prohibited
FG8 will never sell members' personal information under any circumstances. Data is never shared with advertising companies or data brokers — this is an unwavering commitment.
Cookie controls
fg8 uses cookies solely to improve your platform experience. Full details on which cookies are used and how to disable them are clearly set out here.
Control Over Your Data
As an FG8 member, you have the right to view, correct, and delete your own data. Simply reach out to support@fg8.live at any time and we will assist you.
Data Retention Period
The retention period for member data is clearly defined. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations — nothing beyond that is kept.
Table of Contents
Your Privacy Matters to Us

This Privacy Policy applies to the FG8 platform and all its services. By using FG8, you agree to this policy. If you have any questions, please contact us at support@fg8.live.

1 Introduction & Scope

Fg8 is an online gaming and betting platform serving users in Bangladesh. We believe that protecting your personal information is a fundamental responsibility — not merely a legal requirement, but an ethical commitment to every one of our members.

This Privacy Policy explains what information FG8 collects, why it is collected, how it is used, and how it is kept secure. It applies to FG8's website, mobile app, and all related services.

By creating an account on FG8 or continuing to use the platform, you agree to this policy. If you do not agree, we recommend that you discontinue use of the platform.

In summary: This policy applies to all FG8 services. We handle your information with care and are fully transparent about how it is used.

2 What information is collected

FG8 collects two types of information — what you provide directly and what is automatically generated through your use of the platform.

Information You Provide Directly:

  • Full Name & Date of Birth
  • Mobile Number & Email Address
  • Residential Address
  • National ID or passport number (for KYC verification)
  • Payment details (bKash number, bank account information)

Automatically Collected Information:

  • IP Address & Device Type
  • Browser and operating system information
  • Which pages you visited on the platform and for how long
  • Gaming history and betting activity
  • Login time and device ID

Please Note: fg8 never stores your full payment card number. All transactions are processed through a payment gateway — fg8 retains only the transaction reference.

3 How We Collect Information

Fg8 collects information through several methods:

  • Registration Form: Directly from you at the time of account registration.
  • KYC Process: From documents uploaded during identity verification.
  • Payment transactions: From payment providers at the time of deposits and withdrawals.
  • Cookies & tracking: Automatically, while you browse the platform.
  • Customer Support: When you contact us via live chat or email.
  • Promotional participation: When participating in bonuses or promotions.

Fg8 never collects your data from unauthorized sources. We do not scrape information from social media or purchase data from third parties.

4 Purpose of data use

Fg8 uses collected data only for specific, defined purposes — it is never used beyond those purposes:

Data type Purpose of Use
Name, address, date of birth Account verification and age confirmation KYC
Mobile Number & Email Login, security notices & customer support Contact
Payment information Processing Deposits & Withdrawals Transactions
Gaming History Personalised experience and Responsible Gaming monitoring Services
IP & Device Information Fraud Prevention & Security Security
Browsing Behavior Platform development and technical issue resolution Development

Fg8 never uses your data to send you unsolicited advertisements. If you do not wish to receive promotional messages, you can turn them off at any time from your account settings.

5 Who your data is shared with

FG8 shares member information only in limited and specific circumstances. It is never sold.

  • Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, and banking partners.
  • Game Providers: Some technical data may be shared with game studios such as Pragmatic Play or Evolution Gaming — however, no personally identifiable information is shared.
  • Security and verification services: With authorised institutions for KYC verification.
  • Law enforcement agencies: Data may be disclosed under a court order or legal obligation — in such cases, you will be notified as early as reasonably possible.

Our Clear Commitment: fg8 never sells or transfers your data to advertising companies, data brokers, or any third party for commercial purposes.

6 Data protection measures

Fg8 uses industry-leading technology to protect member data:

  • 256-Bit SSL Encryption: All data transfers are encrypted — if you see a green padlock in your browser's address bar, your connection is secure.
  • Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
  • Two-Factor Authentication (2FA): You can add an extra layer of security to your account — an OTP will be sent to your mobile each time you log in.
  • Firewall & Intrusion Detection: Our network is monitored 24/7 and any suspicious access attempts are blocked immediately.
  • Restricted Access: FG8 staff can only access the information necessary for their specific role — no employee can view another member's data.
  • Regular security audits: Third-party security experts regularly audit the platform for vulnerabilities.

In the event of a data breach, FG8 will notify all affected members within 72 hours and take immediate protective action.

7 Cookie Policy

Cookies are small text files stored in your browser. FG8 uses three types of cookies:

  • Essential Cookies: Essential for the platform to function — maintains login sessions and handles security verification. Disabling these may cause the platform to not work properly.
  • Functional Cookies: Remembers your preferences — such as language selection or display settings — to make your experience smoother.
  • Analytics Cookies: Data on which features are used most and where issues occur helps us improve the platform. These cookies do not contain any personally identifiable information.

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may cause login issues.

8 Your Rights Regarding Your Information

As an FG8 member, you have certain rights over your personal data. To exercise any of these rights, contact us at support@fg8.live — we typically respond within 14 business days.

9 Data Retention Period

FG8 does not retain any data beyond what is necessary. The general guidelines are:

  • Active account: All information is retained for as long as your account remains active.
  • Closed account: After account closure, financial transaction records are typically retained for up to 5 years due to legal obligations.
  • KYC Documents: Retained for 5 years after verification — required under anti-money laundering regulations.
  • Customer Support Conversations: Up to 2 years — keeping a history of past issues helps us assist you better in the future.
  • Cookie Data: Analytics cookies are stored for a maximum of 13 months.

Once the specified retention period expires, data is automatically and securely deleted.

Important: If you wish to have your data deleted before closing your account, please get in touch with us. Beyond any legal obligations, we will honour your request to the fullest extent possible.

10 Policy changes and contact

FG8 reviews and updates this Privacy Policy on a periodic basis. When changes are made:

  • A notification will be sent to your registered email.
  • You will be notified of any changes the next time you log in to the platform.
  • For significant changes, 30 days' notice will be given before they take effect.

For any questions about this policy or your personal information, please contact us:

Email: support@fg8.live
Live Chat: Via the live chat widget on the platform
Time: 24/7, every day — full support in Bengali.

Your rights over your data

As an fg8 member, you may exercise these rights at any time

Right to Access Your Data
You may request to view all the information fg8 holds about you. We will provide the full details within 14 working days.
Right to Rectification
If any of your stored information is incorrect, you can request a correction. Let our support team know and we will fix it promptly.
Right to erasure
You may request deletion of data that falls outside legal retention requirements. This right can be exercised after your account is closed.
Right to restrict processing
In certain cases, you may request that the use of your data be restricted. Only essential processing will continue in such instances.
Right to Data Portability
You may request a copy of the data we hold about you in a machine-readable format (JSON or CSV).
Right to Opt Out of Marketing
If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings.

Fg8's core principles of data protection

Four core principles that define our Privacy Policy

Minimal data collection
Only the information that is strictly necessary is collected. Asking for more data means more risk — and that is something FG8 avoids.
Purpose-specific use
Your information is used solely for the purpose for which it was collected — never for anything else.
Secure storage
All data is stored on encrypted, secured servers. Unauthorized access detection systems are active at all times.
Specific Retention Period
No data is retained beyond what is necessary. Once the retention period expires, it is securely and automatically deleted.

Frequently Asked Questions

Common questions about fg8 gaming

At fg8, bet settlement for cancelled or abandoned matches depends on the type of event and how much of it was completed. In cricket, if a match is cancelled before it starts or before the toss, all bets are voided and stakes are fully refunded. If play begins but is later abandoned due to rain or other reasons, bets are voided and refunded in line with international rules — in cricket, this typically applies when the required number of overs has not been completed. In football, if a match is stopped before the standard 90 minutes, most markets are cancelled; however, certain specific markets (such as first goalscorer, if a goal has already been scored) may still be settled. In any disputed situation, the fg8 support team verifies the official match result before making a decision and notifies the member where necessary.

Joining FG8 tournaments and leaderboard competitions is generally automatic — simply playing in eligible games or categories will add you to the leaderboard. Some tournaments may require you to register separately by clicking a "Join" button, which will be clearly stated on the promotion page. Leaderboard rankings are typically determined by total bet amount, number of wins, or points earned in specific games. Once a competition ends, the winners list is published on the platform and prizes are credited directly to your account wallet — no separate claim is needed. Bonus prizes may carry turnover requirements, while cash prizes can be withdrawn directly. The specific rules for each tournament are always outlined in advance on the promotion page.

Your data is secure — get started now

Your privacy is fully protected at fg8 — sign up with confidence and enjoy the best online gaming experience in Bangladesh.

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For players aged 18 and above. Please play responsibly.

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